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24 Hour Cancellation Policy: Effective Immediately Please give us ​at least 24 HOURS NOTICE​ to reschedule or cancel your appointment. Patients who provide less than 24 hours notice, or miss their appointment (no-show), will be charged the full appointment fee. This fee cannot be billed to insurance providers or ICBC. Patients with frequent cancellations less than 24 hours or miss their appointment (no-show) will be asked for their credit card information and may lead to booking restrictions.